FREQUENTLY ASKED QUESTIONS ABOUT COVID-19

 

Latest Update - April 1, 2020 at 2:20 PM (EST)

 

The safety and security of our travelers is our top priority. We will not send tour groups to destinations that are deemed unsafe by government authorities.

 

Postponement and Rescheduling

As you know, over the past week our role with regards to safety and security has shifted from how we will keep our educators and students safe, to how we will positively contribute to the efforts to slow the spread of COVID-19. With this in mind, we are working with our Tour Leaders to  postpone or reschedule all tours through May 1st. We are working with each Tour Leader on a case-by-case basis to secure new dates for their tour. 

 

How are the new dates selected?

We do not mandate the dates. The new dates are being selected by each Tour Leader with ease of participation as the priority.

 

Will We Get the Same Tour?

Yes, we are confident that we will be able to provide the same personal growth, educational value and first class service experience.

 

I am thinking of cancelling my tour. What should I do?

Our suggestion is to hold off for now.

Our reasoning is three-fold:

  • The cancellation deadline for all tours has been extended on an individual tour basis. There is no advantage to cancelling sooner rather than later.
  • Prior to your new cancellation deadline, we will have more tour specific information. This will give you time to make the best decision for your family.
  • Most importantly, the factors beyond our control will have more time to play out. This may include positive news on the treatment front or the possibility that social distancing has worked.

 

My Tour Leader, School or District has cancelled my tour. What are my options on a refund?

If you purchased the Pre-Departure Full Refund Program (FRP), we will refund everything except the FRP fee. If you did not purchase the FRP, our General Terms and Conditions are listed below. However, given the circumstances we are working with our vendors to provide you with as much of a refund as possible. 

 

Why are you unable to provide a full refund?

We are very sorry to not be able to provide full refunds. We also understand and share your frustration. The nature of our business requires upfront non-refundable payments to our vendors. We do this in order to provide our schools with the best overall experience and value. These non-recoverable deposits, installments and final payments are made well in advance of each tour. Some of our vendors have been very accommodating in supplying us with refunds. Many have done the best that they can to help. Unfortunately, some have not been cooperative. We promise to work tirelessly as your advocate to return as much of your money as we can. 

 

Why does it seem the airlines and hotels are providing full refunds or vouchers but you are not?

The airlines and hotels are only advertising this to individual travelers. Unfortunately, airlines and hotels are being extremely restrictive with their refunds to those of us in the group tour industry.

 

What are the Terms and Conditions?

Standard cancellation policy: The cancellation policy is as follows. The company incurs booking costs as soon as a registration begins. All cancellations must be made in writing. Please include the date, participant’s name, and trip ID number. Cancellations are determined solely by the date they arrive in the NationsClassroom office regardless of the reason. The policy applies to each individual registration as follows:

Ground Trips (Bus Only)

  • 70 days or more prior to departure: NationsClassroom with retain 25% of the tour cost.
  • 69-36 days prior to departure: NationsClassroom will retain 50% of the tour cost.
  • 35 days or less: We regret that no refund is issued.

 

Air Trips

  • 76 days or more prior to departure: NationsClassroom with retain 25% of the tour cost.
  • 75-50 days prior to departure: NationsClassroom will retain 50% of the tour cost.
  • 49 days or less: We regret that no refund is issued.

 

Cancellation or rescheduling by Tour Leader or other: In the event the Tour Leader or other entity associated with the Tour Leader chooses to change the departure date, the standard cancellation charges remain effective for the original departure date. Cancellation of a tour without NationsClassroom's consent is subject to the standard cancellation policy.

Cancellation due to rescheduling: In the event the departure date needs to be rescheduled for any reason, the standard cancellation charges remain effective. Trip funds are not transferable to other participants.

Please find a link to our full Terms and Conditions here.

 

Who is most at risk from COVID-19?

According to the CDC those with the highest risk of getting very sick from this illness are - 

  • Older adults

  • People who have serious chronic medical conditions like:

    • Heart disease

    • Diabetes

    • Lung disease 

 

What is the risk to children?

According to the CDC, there have been very few reports of the clinical outcomes for children with COVID-19 to date. However, as with other respiratory illnesses, certain populations of children may be at increased risk of severe infection, such as children with underlying health conditions.

 

What preventive measures are NationsClassroom taking?  
  • Training Tour Managers, Guides and On-site Coordinators to add preventive measures into each tour stop including explaining how to properly wash hands.

  • Supplying hand sanitizers and disinfecting wipes on all of the motor coaches.

  • We encourage travelers to travel with hand sanitizer and disinfectant wipes.

  • We encourage all travelers to wipe down their cell phones a minimum of once a day.

 

What are the CDC Guidelines?
  • Wash your hands often with soap and water for at least 20 seconds.

  • Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

  • Avoid touching your eyes, nose and mouth with unwashed hands.

  • Avoid close contact with people who are sick.

  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

  • Clean and disinfect frequently touched objects and surfaces.

 

What steps does NationsClassroom take should any tour participant show signs of  illness?  

We will handle each situation in what is in the best interest of the participant and the rest of the group. We have access to 24/7 Doctors on Call in Washington, DC and New York City.  We will always prioritize the well being of our participants. We will assess and execute each situation with the expertise and counsel of the medical professionals.

 

What are the signs of COVID-19 in children? 

According to the CDC children with COVID-19 in China have described cold-like symptoms, such as fever, runny nose, and cough. 

 

It seems that there are far more positive tests over the past few days, should I be even more concerned? 

We all need to stay vigilant and on alert. However, again according to the CDC there are more and more test kits being made available each day. With more tests being conducted, we should see more confirmed cases. 

 

What steps will NationsClassroom take if the guidance from the CDC or the government to any city that we serve? 
  • Any groups on tour we will collaborate with local medical and government authorities as well as our Tour Leaders with a laser-like focus on the safety of our participants.

  • Any groups in the planning stages, we will assess the situation with the possibility of choosing alternate destinations or possibly postponing or rescheduling tours. 

 

For trustworthy, up-to-the-minute information, we recommend the CDC’s Coronavirus FAQ page at https://www.cdc.gov/coronavirus/2019-ncov/index.html.