On-Site Coordinator

What You Will Get to Do

• Deliver amazing travel experiences for students
• Support Tour Guides and on-tour staff throughout the travel experience. On-site coordinators may be asked to complete some, if not all, of the responsibilities listed below:
• Airport Support
• Group Check-In – Confirm flights before group arrival. Print and secure group boarding passes. Welcome the group to the airport. Assist with checked bags. Escort the group to security. 
• Group Arrival – Call ahead to confirm bus is at the airport pick-up area. Confirm group arrival time and baggage claim carousel. Communicate with Group Leader upon arrival. Secure bags at the baggage claim carousel. Lead the group to the bus and introduce them to the bus driver. 
• Group Departure – Arrive at the airport well before the group’s arrival time. Speak with airline check-in staff and learn what needs to happen when the group arrives. Divide boarding passes (if given by airport staff) by bus and provide these to the bus leaders on arrival. Assist where needed to keep any lines moving. Then, escort the group to their security checkpoint.
• Hotel Support
• Rooming Lists – Confirm lists are accurate, and the room block is efficient.
• Room Inspections – Before the group’s arrival, inspect each room to confirm cleanliness, all keys work, four towels per room, etc. 
• Pre-Check-In –  Organize room keys alphabetically by bus. Confirm inappropriate TV channels are blocked. Welcome groups on arrival and provide ground rules for their stay. Give each bus leader room keys for distribution and help with bags/elevators. Schedule wake-up calls for student rooms and breakfast time. Share this information with hotel staff and travelers. 
• Overnight and Security – Confirm straight sight lines and the appropriate number of guards. Provide quick debrief with guards. Introduce teachers/chaperones to their Guards. Confirm overnight student expectations. Station the Guard in an ideal place to see student rooms on each floor and be available for any overnight emergencies.  
• Morning Responsibilities – Confirm and manage the breakfast experience for the group in collaboration with hotel staff. Provide Tour Leader with overnight security reports. Provide each bus leader with Daily Packet. Purchase and place water on buses each morning before departure. Assist with checkouts. 
• Evening Responsibilities – Upon request, host a daily debrief with all bus leaders.
• Daytime Responsibilities – Be available for any group emergencies (i.e., lost items, injury, etc.), help proactively check in to attractions with long lines, place extra water on buses as needed, and secure items for nightly debrief if requested.

Other Key Responsibilities and Key Factors for Success

• Standard of Excellence – Go the extra mile to provide a great experience.
• Natural Warmth – Make the group know you value and care about them and their experience.
• Proactivity –  Predict and overcome potential problems.
• Cool-Under-Pressure – Remain calm while thinking on your feet to solve any issues that may arise.
• Availability – The usual time commitment is 3-6 days at a time. 

Live the Inspire Nation “PACK” Values

• POSITIVITY – Positive attitude and a “can do” spirit.
• ACCOUNTABILITY – Own your results.
• CREATIVITY – Challenge the status quo.
• KNOWLEDGE – Grow personally and professionally and strive to be better every day.