Office Coordinator

What You Will Get to Do

• Contribute and collaborate with a close-knit team to exceed the expectations of the educators we serve.
• Communicate with Educators and Parents – communicate directly with Educators and Parents to answer questions regarding registration and payment plans and other customer service phone calls.
• Tour Registration and Promotion – as needed, support Tour Coordinators and help them set-up each tour in our custom software, create promotional materials (parent meeting flyers, posters, website landing pages, informational PowerPoints, registration letters, etc.), monitor online reservations and registrant balances, and develop reports using our custom reservation platform.
• Tour Planning – as needed, assist with booking restaurants, attractions, and other inclusions to match custom itineraries and ship and recieve tour materials. Assist Tour Coordinators during peak tour season by monitoring inboxes and handling needs as they arise.
• Tour Delivery – confirm itineraries are booked to match custom draft, secure and submit rooming lists, and pack and ship pre-departure materials.
• Office Organization and Support – ensure that our office is always in optimal condition for your teammates to thrive. These responsibilities include, but are not limited to, maintaining office supplies, ensuring the Break Room is always stocked with drinks, snacks, and simple lunch items, and coordinating celebrations for holidays, work anniversaries, and birthdays.
• Other tasks as assigned.

Skills and Qualifications

• Collaborate, be empathetic and caring in your support of fellow team members.
• Be proactive to predict and overcome potential problems.
• Strong deadline motivation and attention to detail are non-negotiables.
• Manage a variety of details associated with trips for multiple schools simultaneously with multiple vendors and team members.
• Respond within 24 hours to customer inquiries.
• Be inquisitive and interested – ask questions to gain clarity and understanding.
• Seek to always improve and openly accept positive coaching.
• Knowledge of Canva, Google Workspace, and or HubSpot is a plus!
• Bachelor’s degree is not required, but a positive energetic outlook and the ability to not take yourself too seriously and have fun are important.
• Willingness to work extended hours during peak travel season (March-June).

Live the Inspire Nation “PACK” Values

• POSITIVITY – Positive attitude and a “can do” spirit.
• ACCOUNTABILITY – Own your results.
• CREATIVITY – Challenge the status quo.
• KNOWLEDGE – Grow personally and professionally and strive to be better every day.