Operations Coordinator/Booking Agent

NationsClassroom is in the process of fulfilling our 2023 Vision of impacting and inspiring 10,000 students in the year 2023 on educational tours of the Historic East Coast while also being recognized as one of Virginia’s greatest places to work.

Join “Inspire Nation” and take on the exciting role of Operations Coordinator/Booking Agent. Assist in serving our teachers and educators to help plan and deliver all facets of their student group educational trips to Washington, DC, New York City, Boston, Philadelphia, and Colonial Virginia.

This is an opportunity to make a difference in the lives of America’s youth as they learn beyond classroom walls while creating memories that will last a lifetime. In this role, you’ll partner with tour suppliers (airlines, buses, hotels, food establishments, tour guides, and tour destinations and inclusions) and help to expertly craft and seamlessly deliver trips that impact and inspire students. We are a smart-growth company and see this position as one where you can grow professionally to then be promoted into a more senior tour planning or delivery role.

Live and Work the Inspire Nation “PACK” Values

• POSITIVITY – Positive attitude and a “can-do” spirit
• ACCOUNTABILITY – Own your results
• COLLABORATION – Teamwork makes the dream work
• KNOWLEDGE- Grow personally, professionally and strive to be better every day

Responsibilities

• Work closely with the Educational Travel Consultants to fulfill the Tour Leader’s Mission and Vision
• Manage all aspects of each school educational tour from registration through trip completion
• Coordinate airlines, buses, hotels, tour attractions, tour guides, and meal establishments
• Provide educators with weekly registration status reports, and tour operations staff with timely requests and reports
• Manage a variety of details associated with trips for multiple schools simultaneously
• Some extended hours during peak travel season (March through June) may be required
• Travel to visit your groups on tour which may include overnight stays, but no more than 14 days a year

Skills/Qualifications

• Be proactive to understand customers, and predict and overcome potential problems
• Respond quickly to customers inquiries
• Collaborate proactively with and support fellow team members who might be struggling
• Be inquisitive and interested, asking questions to gain clarity and understanding
• Don’t take yourself too seriously at work and add levity when appropriate
• Seek clarity and be mindful of the company’s goals and core values
• Set and achieve priorities in ways consistent with our core values and getting the job done
• Find the goodness in other team members and support them through actions and words
• Be open about making mistakes and realize no one team member is perfect
• Seek to always improve and accept coaching as a means to develop your career
• Be empathic, caring, and taking a genuine interest in others
• Have a positive, energetic view and have fun at work
• Be proficient in Microsoft Office including Excel, Word, Outlook, and PowerPoint
• Have a Bachelor’s degree, but applicable work experience can be a substitute

• Highly competitive compensation with the ability to increase earnings based on performance
• Paid time off starting with 15 days your first year
• Due to the seasonality of our business-flexible summer hours
• Excellent benefits package, including medical, dental, and life insurance
• Casual dress, high energy, and fun team-oriented environment
• Supportive leadership team genuinely interested in seeing our team succeed and grow.

• 60% of our team members are former educators.
• Everyone at NationsClassroom goes on tour at least 14 days a year.
• 90% of our team has at least one child.
• Staff pick for the best time to go on tour: Fall.
• Favorite truth: It’s not work if you love what you do.
• 88% of our team traveled when they were in school.
• Research we believe: 86% of adults who traveled as teens say the experience made them more intellectually curious.
• Best part of being on tour: Watching the kids’ faces.